Terms & Conditions

1. Acceptance of Terms

By accessing the website armanaitechlab.com or engaging the services of Arman AI Tech Lab LLP ("Company," "we," "us," or "our"), you ("Client" or "you") agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or services. These terms constitute a legally binding agreement between you and Arman AI Tech Lab LLP.

2. Services

Arman AI Tech Lab LLP provides IT services including Managed IT Services, Cybersecurity Solutions, Cloud Computing & Migration, Software & Web Development, and IT Consulting & Strategy. The specific scope, deliverables, timelines, and pricing for each engagement shall be defined in a separate Statement of Work (SOW) or Service Agreement executed between the Company and the Client.

3. Service Level Agreement (SLA)

Specific SLAs, including uptime guarantees, response times, and resolution targets, are defined in individual service agreements. General commitments include:

• Infrastructure uptime target: 99.9% (subject to maintenance windows).
• Critical incident initial response: within 1 hour for Managed IT clients.
• Standard support ticket response: within 4 business hours.
• Sales and general inquiry response: within 2 business hours (Mon–Sat, 9 AM–7 PM IST).

4. Payment Terms

Payment terms are as specified in the applicable Statement of Work or invoice. Generally:

• Monthly retainer fees are due on the 1st of each month.
• Project-based payments follow the milestone schedule outlined in the SOW.
• Late payments may incur interest at 1.5% per month or the maximum allowed by applicable law.
• All fees are exclusive of applicable taxes including GST, which shall be charged in addition to quoted fees.

5. Intellectual Property

Unless otherwise agreed in writing, all intellectual property rights in deliverables created by the Company for the Client shall vest in the Client upon full payment. The Company retains the right to use general methodologies, frameworks, tools, and know-how developed during the engagement for other clients. Pre-existing IP owned by either party remains the property of that party.

6. Confidentiality

Both parties agree to maintain the confidentiality of the other party's proprietary and sensitive information. This obligation survives termination of the service agreement. The Company shall implement industry-standard security controls to protect client data and shall not disclose client information to third parties without prior written consent, except as required by law or to fulfill the services.

7. Data Protection

The Company shall process client data in accordance with its Privacy Policy and applicable data protection laws. Clients are responsible for ensuring they have the right to share any data provided to the Company. The Company acts as a data processor on behalf of clients where applicable.

8. Limitation of Liability

To the maximum extent permitted by law, the Company's total liability to the Client for any and all claims arising under or in connection with these terms or any service agreement shall not exceed the total fees paid by the Client to the Company in the three months preceding the claim. The Company shall not be liable for indirect, incidental, consequential, or punitive damages.

9. Indemnification

The Client agrees to indemnify and hold harmless Arman AI Tech Lab LLP, its directors, employees, and agents from any claims, losses, or damages arising from the Client's misuse of the services, violation of these terms, or infringement of third-party rights.

10. Termination

Either party may terminate a service agreement with 30 days written notice. The Company may terminate immediately upon material breach, non-payment, or conduct that poses a security or legal risk. Upon termination, the Client shall pay all outstanding fees, and the Company shall return or destroy client data as instructed, within 30 days.

11. Governing Law & Dispute Resolution

These Terms & Conditions and any dispute arising out of or in connection with them shall be governed by the laws of India. Any disputes shall first be attempted to be resolved amicably. If unresolved, disputes shall be submitted to binding arbitration in Hyderabad, Telangana, under the Arbitration and Conciliation Act, 1996. The courts of Hyderabad shall have exclusive jurisdiction for any matters not submitted to arbitration.

12. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Material changes will be communicated via email to active clients or posted on our website with an updated date. Continued use of our services after changes constitutes acceptance of the revised terms.

13. Contact for Legal Matters